--- title: "MariaDB Basic Support" publish_date: 2025-07-28 updated_date: 2025-07-31 --- # MariaDB Basic Support ## Why Choose the Official MariaDB Community Server Support? MariaDB Community Server provides a strong foundation for your applications, offering the flexibility and ease of use essential for modern environments. Our Basic Support offering provides direct access to the expertise you need to maximize your MariaDB Community Server deployment. Basic support is exclusively for organizations with less than 150 employees running MariaDB Community Server. It is not available to active or former MariaDB Enterprise customers. Please contact us to explore your dedicated support options. [Buy Basic Support](https://staging-mdb.com/checkout/) #### By choosing official Basic Support for MariaDB Community Server, you gain: ### Direct access to MariaDB Receive guidance and solutions directly from the MariaDB support team. ### Flexible and scalable assistance Our support scales with your needs, offering a clear, per-core pricing model ($600 USD / €520 per core, per year) with a minimum of 2 cores and a maximum of 16. ### Accelerated issue resolution Benefit from a 24-hour Standard Priority Issue First Response SLA, ensuring that critical challenges are addressed promptly by experts. ### Optimized performance and stability Leverage the deep knowledge of our support team, covering MariaDB Community Server and essential storage engines including InnoDB, MyISAM and Aria. ### Dedicated expert engagement With 12 support tickets per year, your team can engage MariaDB experts for a range of issues. ![Content section divider]() ## Support Package Details This support package is specifically structured for companies with up to 150 employees, providing focused and efficient expert assistance. #### Pricing $600 USD / € 520 per core, per year ### Core coverage Minimum 2 cores, maximum 16 cores ### Support tickets 12 support tickets annually ### SLA 24-hour Standard Priority Issue First Response ### User access 1 authorized user for ticketing system access ### Scope Support applies exclusively to MariaDB Community Server, including the InnoDB, MyISAM and Aria storage engines ### Eligibility Requirements ##### Companies with 150 or fewer employees ##### Database deployments utilizing between 2-16 database cores ![]() ## Secure Your MariaDB Community Server with Expert Support Invest in the confidence that comes with direct support from the MariaDB team. Enhance your operational efficiency and ensure the stability of your critical database infrastructure. [Buy Basic Support](https://staging-mdb.com/checkout/) ## FAQs Frequently asked questions about MariaDB Basic Support for Community Server. ### Who is Basic Support for? Basic Support is available to MariaDB Community Server users, specifically for companies with 150 or less employees. It is not available to: – Current or former MariaDB Enterprise customers – MariaDB Partners and OEMs – Companies with over 150 employees ![]() ### What products are supported in Basic Support? Basic Support applies exclusively to **MariaDB Community Server** deployments with a minimum of 2 and a maximum of 16 database cores. This support includes the InnoDB, MyISAM and Aria storage engines. ![]() ### What do I get in a Basic Support subscription? A Basic Support subscription provides you with **12 support tickets** annually. ![]() ### What is the SLA for Basic Support tickets? The Basic Support SLA is **24-hour Standard** Priority Issue First Response. ![]() ### I want support for more than 16 cores. What are my support options? Our Basic Support package is designed for deployments with up to 16 database cores. For environments with more than 16 cores, please **[contact us](https://staging-mdb.com/contact/?interest=basic-support-upgrade)** to discuss the options best suited for your infrastructure. ![]() ### My company has over 150 employees. What are my support options? Our Basic Support package is tailored for companies with up to 150 employees. If your company has over 150 employees, please **[contact us](https://staging-mdb.com/contact/?interest=basic-support-upgrade)** to discuss the options that best fit your company’s needs. ![]() ### How do I open a support ticket? When you purchase Basic Support, you’ll receive access to the [MariaDB Customer Portal](https://support.mariadb.com/). To open a support ticket, follow [these instructions](https://staging-mdb.com/docs/general-resources/basic-support#open-a-basic-support-ticket). ![]() ### How do I run the required support script? A Basic Support ticket will be processed after the user runs a support script and uploads the output to their ticket. Instructions to run this script can be found [here](https://staging-mdb.com/docs/general-resources/basic-support#run-required-support-script). ![]() ### Can I cancel my subscription? Cancellations are honored if requested **within 24 hours** of the transaction and provided **no support tickets have been opened** during that period. ![]()