MariaDB for ServiceNow Self-Hosted Deployments

MariaDB: The backbone of ServiceNow’s cloud infrastructure

When sensitive data demands that you self-host ServiceNow (running it on premises rather than in the ServiceNow cloud), doesn’t it make sense to choose the same database for your organization that ServiceNow chose for its own?




Choosing the Best Database for Your ServiceNow Self-Hosted Deployment

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Configuring MariaDB Databases for Disaster Recovery for Self-Hosted ServiceNow Deployments

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Webinar On Demand

The Benefits of MariaDB for ServiceNow: Unleash the Power of Your Data

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MariaDB continually implements new features to satisfy the particular needs of ServiceNow and its customers, meaning MariaDB’s enterprise database platform gives your on-premises/self-hosted ServiceNow deployment the same level of reliability and availability as ServiceNow’s renowned cloud offering.

MariaDB Enterprise Server is an enhanced, hardened and secured version of the widely deployed MariaDB Community Server. MariaDB Enterprise Server is engineered specifically for mission-critical production deployments – with special attention paid to ServiceNow’s application and usage patterns.

High performance & stability

MariaDB Enterprise Server undergoes thorough quality assurance to test performance at scale for heavy production workloads. In fact, ServiceNow itself processes over 85 billion queries per hour – all powered by MariaDB.

Automatic failover

“Downtime” and “data loss” are dirty words. That’s why MariaDB Enterprise Server includes replication and clustering options for high availability, as well as the MaxScale advanced database proxy to enable automatic failover.

Security & compliance

MariaDB software is engineered for data security and data privacy, whether it’s encryption and key management for PCI compliance or pseudonymization (i.e., data masking) for GDPR compliance.

More than just a T-shirt size

Were you assigned a “T-shirt size” with your ServiceNow package? What happens if you outgrow that shirt? With MariaDB, you can tune your databases (or have us tune them for you) to fit your specific needs, whatever those may be. We’ll make sure your solution is finely tailored.

MariaDB expert support

MariaDB support includes proactive, consultative guidance on questions specific to your deployment, as well as troubleshooting if the need arises. Our seasoned support engineers are well versed in ServiceNow’s application and how it works with MariaDB  – enabling quick solutions to your toughest problems

How MariaDB works for ServiceNow Customers

What does a self-hosted ServiceNow deployment look like with a MariaDB database? This example topology shows the way many customers are using MariaDB Enterprise Server to ensure peak performance and reliability for on-premises ServiceNow deployments. The MariaDB MaxScale database proxy plays a key role, using read/write splitting to scale reads by routing writes to the primary database and load balancing reads across the secondary databases.


Common Questions

Do you have questions about using MariaDB for self-hosted ServiceNow deployments? Here are answers to the most common questions we receive. Not seeing the answer you need? Let us know how we can help!

Q: How can I make sure my MariaDB + ServiceNow architecture is fully optimized?

A: MariaDB engineering support, included with your MariaDB Enterprise Server subscription, provides proactive, consultative guidance on questions specific to your deployment. We also offer Remote DBA subscriptions and Enterprise Architect services to help protect the significant investment you’ve made in ServiceNow. Remote DBAs ensure your database performs at its peak – providing 30-minute response to S1 issues, as well as regular administration, recovery assistance, query optimization, periodic upgrades, audits and architecture reviews to ensure your database always meets your applications’ needs.

Q: I work in federal government, and we’re concerned about regulatory compliance with ServiceNow in the cloud (data sovereignty regulations, PII protection, etc.). How does self-hosting ServiceNow with MariaDB help with compliance?

A: MariaDB Enterprise Server provides the features needed to comply with PCI, HIPAA, SOX, GDPR and other regulations: encrypted buffers, data obfuscation, dynamic data masking, encryption of data at rest and in motion, pluggable authentication and role-based access control (RBAC), an auditing plugin that can track all database events, and more. Learn more about advanced data security with MariaDB.

Q: My org needs very high availability, along with a solid disaster recovery plan, but we’re not sure how to achieve that with ServiceNow on premises.

A: With MariaDB Enterprise Server, you a broad set of enterprise-grade tools for mission-critical applications. One of the most important for HA and DR is automated failover (no ServiceNow service restarts and no service interruptions). MariaDB Enterprise Server hides all topology changes from applications, meaning developers don’t have to write code to handle database or server failures. Additionally, you have options for multi-master clustering, semi-synchronous replication, active standby databases, non-blocking backups and more. Get more details on high availability and disaster recovery features.

Time for the Next Step?

If ServiceNow is mission-critical to your organization, you need MariaDB. After all, your ServiceNow self-hosted deployment is only as stable as your database. Contact MariaDB today.