Why Choose the Official MariaDB Community Server Support?

MariaDB Community Server provides a strong foundation for your applications, offering the flexibility and ease of use essential for modern environments. Our Basic Support offering provides direct access to the expertise you need to maximize your MariaDB Community Server deployment.

Basic support is exclusively for organizations with less than 150 employees running MariaDB Community Server. It is not available to active or former MariaDB Enterprise customers. Please contact us to explore your dedicated support options.

By choosing official Basic Support for MariaDB Community Server, you gain:

Direct access to MariaDB

Receive guidance and solutions directly from the MariaDB support team.

Flexible and scalable assistance

Our support scales with your needs, offering a clear, per-core pricing model ($600 USD / €520 per core, per year) with a minimum of 2 cores and a maximum of 16.

Accelerated issue resolution

Benefit from a 24-hour Standard Priority Issue First Response SLA, ensuring that critical challenges are addressed promptly by experts.

Optimized performance and stability

Leverage the deep knowledge of our support team, covering MariaDB Community Server and essential storage engines including InnoDB, MyISAM and Aria.

Dedicated expert engagement

With 12 support tickets per year, your team can engage MariaDB experts for a range of issues.

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Support Package Details

This support package is specifically structured for companies with up to 150 employees, providing focused and efficient expert assistance.

Pricing

$600 USD / € 520 per core, per year

Core coverage

Minimum 2 cores, maximum 16 cores

Support tickets

12 support tickets annually

SLA

24-hour Standard Priority Issue First Response

User access

1 authorized user for ticketing system access

Scope

Support applies exclusively to MariaDB Community Server, including the InnoDB, MyISAM and Aria storage engines

Eligibility Requirements

Companies with 150 or fewer employees
Database deployments utilizing between 2-16 database cores

Secure Your MariaDB Community Server
with Expert Support

Invest in the confidence that comes with direct support from the MariaDB team.
Enhance your operational efficiency and ensure the stability of your critical database infrastructure.

FAQs

Frequently asked questions about MariaDB Basic Support for Community Server.

Basic Support is available to MariaDB Community Server users, specifically for companies with 150 or less employees.

It is not available to:
– Current or former MariaDB Enterprise customers
– MariaDB Partners and OEMs
– Companies with over 150 employees

Basic Support applies exclusively to MariaDB Community Server deployments with a minimum of 2 and a maximum of 16 database cores. This support includes the InnoDB, MyISAM and Aria storage engines.

A Basic Support subscription provides you with 12 support tickets annually.

The Basic Support SLA is 24-hour Standard Priority Issue First Response.

Our Basic Support package is designed for deployments with up to 16 database cores. For environments with more than 16 cores, please contact us to discuss the options best suited for your infrastructure.

Our Basic Support package is tailored for companies with up to 150 employees. If your company has over 150 employees, please contact us to discuss the options that best fit your company’s needs.

When you purchase Basic Support, you’ll receive access to the MariaDB Customer Portal. To open a support ticket, follow these instructions.

A Basic Support ticket will be processed after the user runs a support script and uploads the output to their ticket. Instructions to run this script can be found here.

Cancellations are honored if requested within 24 hours of the transaction and provided no support tickets have been opened during that period.