Solve the Most Complex Database Issues
MariaDB Support Engineers have been solving all types of database issues since 2003. Because MariaDB Support Engineers have experience as DBAs and developers, our first-line support personnel are the experts in MariaDB as well as MySQL.
Our Support Engineers are tightly integrated with the MariaDB engineering team. That gives them direct access to additional resources they might need to quickly find solutions to your toughest problems. MariaDB engineering support includes proactive, consultative guidance on questions specific to your deployment, such as how to tune for performance, high availability, security audits, and code review.
Our Remote DBA team collaborates with MariaDB Support, creating a diverse cadre of experts that provide proactive advice and reactive response to your issues during development, deployment and operation.
MariaDB Support is available with a MariaDB Subscription. We provide multiple subscription options to fit your needs. You can choose from offerings ranging from developer support to unlimited 24x7x365 support for mission-critical production systems.
Technical Support Levels
Basic
This tier is designed for organizations with less than 150 employees using MariaDB Community Server. It provides official support with a 24-hour first response SLA for standard priority tickets, giving you direct access to our expert team when you need it.
Learn MoreStandard
For production environments that require reliability and peace of mind, this tier offers 24×7 technical support from our expert engineers. You’ll get access to long-term releases and extended support options to ensure your systems remain stable and secure.
Premium
Designed for your most critical applications, this tier includes everything in Standard, plus aggressive SLAs for faster response times, telephone and real-time chat support, and a dedicated Premium Support Engineer to ensure your mission-critical workloads run without interruption.
| Basic | Standard | Premium | |
|---|---|---|---|
| Ticket support | ✓ | ✓ | ✓ |
| Number of Support Tickets (Yearly) | 12 | Unlimited | Unlimited |
| Engineering Support | X | ✓ | ✓ |
| Telephone Support (b) | X | X | ✓ |
| Real-Time Chat | X | X | ✓ |
| Extended Support Beyond EOS | X | Eligible | Eligible |
| Number of Registered Contacts | 1 | Unlimited | Unlimited |
| Automated Weekly Summary Report of Issues | X | ✓ | ✓ |
| Quarterly Executive Review | X | X | ✓ |
| Hotfix builds | X | ✓ | ✓ |
| Premium Support Engineer | X | X | ✓ |
| Technical Account Manager | X | Eligible | Eligible |
| Remote DBA | X | Eligible | Eligible |
| Business critical prioritization | X | X | ✓ |
| 24x7 for Urgent Priority Issues | X | ✓ | ✓ |
| SLA - Urgent Priority Issue First Response | 24 Hour | 30 Min. | 15 Min. |
| SLA - High Priority Issue First Response | 24 Hour | 2 Hour | 1 Hour |
| SLA - Standard Priority Issue First Response | 24 Hour | 4 Hour | 4 Hour |
| SLA - Low Priority Issue First Response | 24 Hour | 8 Hour | 8 Hour |
| SLA - Ongoing Urgent Priority Issue Replies | X | X | 4 Hour |
Get Started with Expert Support
